UPDATED APRIL 3, 2010 - See Below
My 13-year-old daughter is gearing up to start high school in the Fall, and her 8th grade school load has been tremendous. Over the last several months she has become increasingly dependent upon Internet access to complete her homework assignments... and so in January, we allowed her to purchase her first laptop computer of her own.
Of course, she uses it for a lot more than research. My daughter and her friends are Facebook junkies, and I watch in amazement as she becomes more computer literate than I (which is a feat, considering the fact that I've been communicating online since 1981).
A couple of weeks ago, she called me over in a panic. A window had popped up on her screen warning her that if she did not click on its link, her system would crash.
That window did not look Kosher to me, and it wasn't. I closed the screen for her and fired up the anti-virus program that came with her system. That's when I discovered that she only had a 30-day trial and it had expired.
Fortunately, I had a brand new copy of BitDefender's new Internet Security software, which was given to me at the Los Angeles Moms blog event last month. I had been wondering how best to evaluate the program...
...mainly because I already have a paid-up subscription to another product on my own system. I would have to remove it to run a new one. and I wasn't sure I wanted to deal with that. So Megan's need came at a very opportune time.
Anti-malware software is a tough subject for evaluation, because when it works, you're probably not thinking about it too much... except when it's scanning your disk or installing an update. And even then, you're probably not paying a lot of attention, unless it's slowing down your system while you try to work.
You really only think about it when something has gone wrong and you get a weird pop-up like the one my daughter had on Saturday morning. BitDefender is a relatively new product - what makes it different from old and trusted entities like Norton AntiVirus and Trend Micro? Is it a little like comparing Scott's Tissue with Kleenex, i.e., products that do the same thing well -- so your purchasing decision comes down to price?
According to the company's website, the cost for protecting up to three PC's for one year is $49.95. This is $20 less than the comparable product from Norton.
Of course, facial tissues and security software are entirely different entities. If your tissue dissolves after one good blow, you use a handful next time and maybe avoid the bargain brand at the store. But if your anti-virus software fails, you're likely to have a very costly headache. It's important.
And the stakes are raised when it comes to your kids. BitDefender's Internet Security packages combines anti-malware functions with content filtering, so if you are looking for that kind of product for the computer your child uses, you don't need to get a separate product.
My 13-year-old daughter is assigned Internet research homework on a weekly basis. I don't want to censor her searches, but I don't want to expose her to dangerous or uncomfortable situations, either. I was pleased to note that BitDefender's filters allow you to customize the restrictions.
As we're running the program on my daughter's own laptop, I configured my parental controls to email me any notifications. I also indicated that she is a teenager, so her account is "medium restricted." This "prevents access/blocks the displaying of web pages with sexually explicit, violent or game-related content."
The categories restricted by default include the obivous ones: porn, hate/violence, drugs and other illegal activities, online payment, online dating and web proxy blockers. You can also keep your child off of gambling sites, tabloids, online shopping and social networks (among other categories).
You can indicate certain sites that the program will disallow - or if you want to keep your younger children on just certain sites, you may configure a list of the ones you DO allow and they won't be able to wander off.
If you share your computer with your child, you can block their access to certain applications or restrict the time they can spend on them (I suppose this would be useful if my daughter was playing too many games instead of doing her homework).
You can also limit your child to specific times he or she can be on the web.
Worried about the content of instant messages and Facebook chats? If keywords you select are contained in such messages, BitDefender will block them.
As I said before - a good Internet security package is one that you hardly notice. So I was surprised yesterday when - out of the blue - my daughter told me she really LIKED the BitDefender software I'd installed on her laptop.
I was curious. "Do you even notice it working?"
She told me that it hasn't affected her performance and she did get a notification that it prevented a virus from infecting her system. Most important: she says it makes her feel safer because she no longer has the experience of clicking on a link and discovering an endless stream of popups with inappropriate content (which she found kind of traumatic several weeks ago when that happened to her).
And as a mom, knowing that makes me feel safer, too.
DISCLOSURE: This is another in the series of quick looks at products featured at last month's Silicon Valley Moms Group event for member of the Los Angeles Moms Blog and new Orange County Moms blog. BitDefender was one of the party sponsors. I did not receive any compensation to write this review, nor were any promises made to write about the product. I did receive a copy of the software, which included the license to run it on one machine for one year. This was necessary to evaluate for review.
UPDATE: Since this first look review was written, we've had a lot more experience using the computer with the BitDefender software in use, and our opinion now is mixed. It appears to be doing a great job of protecting my daughter's computer from viruses - but the filtering function is getting in the way. It even blocked her own father's blog (and we're not sure why). You can fine-tune the filter, but I'm having a hard time figuring out how to configure it so that she is protected from content she doesn't want to see (porno and/or silly scam popup ads) while still allowing her to go to pages she needs. (While she was researching a paper, it blocked pages on Amazon.com selling books related to her topic.)
I've tried removing the filter function entirely, but to no avail - it still sends me notices telling me that it has blocked content she wanted to see. Obviously, I'm doing something wrong... which leads me to believe that the interface is not as user friendly as it should be.
I have not yet contacted BitDefender for support in doing this. Will report on it when I do.


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